Your trust powers Proficia360

We operate in line with Malaysia’s Personal Data Protection Act 2010 (PDPA) and handle every piece of information you share with the same care and precision that we bring to our skills intelligence platform.

Last updated

1 January 2025

Policy reviewed quarterly and whenever Malaysian PDPA guidance changes.

Data residency

Alibaba Cloud, Malaysia

Encrypted at rest using AES‑256 and TLS 1.3 in transit.

Support for other regions are avialable upon request.

Questions?

privacy@proficia360.com

Our Kuala Lumpur privacy steward replies within two business days.

Introduction

Welcome to our Privacy Policy page. This document explains how Proficia360 collects, uses, and protects personal data belonging to Malaysian customers and platform visitors. When we say “we” or “our”, we are referring to the Proficia360 Skills team operating under Tunjang Jaya Sdn Bhd.

Your rights

Under the Malaysian PDPA you can request access to your data, correct inaccuracies, withdraw consent, prevent processing that causes damage or distress, and opt out of direct marketing. Email us to exercise these statutory rights—we verify every request and respond within 21 days as required by the Act.

Malaysia-specific obligations

We apply the PDPA’s seven data protection principles: General, Notice & Choice, Disclosure, Security, Retention, Data Integrity, and Access. We only retain personal data for as long as needed for the purposes described below or to comply with Bank Negara Malaysia or other statutory obligations. Any overseas transfer of Malaysian data is restricted to processors that offer comparable safeguards and is covered by binding contractual clauses.

Information we collect

We collect the minimum information needed to deliver and improve Proficia360 Skills, especially for regulated Malaysian organisations:

Identification data

Names, work email addresses, phone numbers, company details, and authentication identifiers for invited team members.

Usage analytics

Pages visited, time on page, actions taken, and device/browser details to understand adoption and reliability.

Cookies & telemetry

Essential cookies keep you signed in. Optional telemetry helps us improve workflows and can be turned off in workspace settings.

How we use your information

We only process personal data for the purposes notified to you, and rely on consent, contractual necessity, or legitimate interests permitted by the Malaysian PDPA.

Delivering and supporting the service

Provision user accounts and team workspaces.
Notify you about feature updates or downtime.
Provide customer success and technical support.

Improving the platform

Monitor feature usage to inform product decisions.
Detect anomalies, abuse, or suspicious login activity.
Build aggregate insights that guide roadmap priorities.

Third parties & disclosure

Only share data with processors (e.g. AWS, analytics) bound by PDPA-compliant contracts.
No sale of personal data to advertisers or external brokers.
Disclosure to authorities happens only when required by Malaysian law.

Retention & marketing consent

Retain account data while you are a customer and delete within 90 days after termination unless law requires longer storage.
Marketing emails are opt-in; unsubscribe links work immediately and we record consent in our PDPA log.
Bahasa Malaysia versions of notices are available on request for local stakeholders.

Stay in control of your data

We align with the Malaysian PDPA and, where relevant, GDPR principles. For security certificates, data processing agreements, or custom questions, reach us anytime.

Dedicated privacy contact

privacy@proficia360.com

Include your organisation name and request type so we can respond quickly.